Last updated: November 2026

You can return unused, unwashed items in their original packaging within 30 days of your order date for a refund to your original payment method. Return shipping is deducted from your refund.

What can be returned?

Items that are unused, unwashed and undamaged, in their original packaging with hangtags attached. Returns must be requested within 30 days of your order date. For pre-order items, you have 30 days from the date your item ships.

What can't be returned?

• Final sale items, meaning anything marked "Final Sale" on the product page or bought with a final sale promo code
• Items that have been used, washed or show signs of wear, or that are missing their hangtags
• International orders
• Gift cards
• Swatches

Is there a restocking fee?

No. There's no restocking fee for items returned unused and unwashed, in their original packaging with hangtags attached.

If a returned item doesn't meet these conditions, we may still accept it at our discretion and deduct a fee, typically 10–15% of the item price, from your refund. This may apply to items that arrive with pet hair, stains, odors, excessive wrinkling or crumpling, or missing hangtags.

Can I exchange an item?

We don't offer direct exchanges, but getting the right piece is easy. Simply return the original item for a refund and place a new order for the size or color you'd like. That way, your new order can ship right away without waiting for your return to arrive.

How do I start a return?

1. Email hello@morrowsoftgoods.sbs with your order number and the items you'd like to return.
2. We'll send you a return authorization and a prepaid return shipping label.
3. Pack the items in their original packaging and send them within 14 days of getting your label.

Returns sent without a return authorization will not be accepted.

How much will I get back?

You'll get the purchase price of the returned items, minus the cost of the return shipping label. Original shipping charges and ShipInsure shipping protection are non-refundable.

When will I get my refund?

Please allow up to 5 business days after your return arrives for inspection and processing. Once your return has been inspected, we'll initiate your refund through Shopify and you'll receive an email confirming we have submitted the refund. Most refunds appear back on your original form of payment within 5–10 business days, depending on your bank or payment provider. If you've received your refund confirmation but don't see the funds yet, please contact your bank or payment provider directly.

What if my item arrives damaged, defective or wrong?

Email hello@morrowsoftgoods.sbs within 14 days of delivery with your order number and photos of the item and packaging, and we'll work with you to make it right.

Can I return a gift?

Yes, within 30 days of the original order date. Email hello@morrowsoftgoods.sbs with the order number or the buyer's name. Gift returns are issued as store credit to the gift recipient.

Questions?

Email hello@morrowsoftgoods.sbs, or text 323-973-2447, Monday–Friday, 9am–5pm Pacific.